Cancellation & refunds

Drivers

• You can cancel a booking from My bookings at any time before it ends.
• Once you cancel, the space is released for other drivers straight away.
• If you paid by UPI and cancel before your start time, you are owed a full refund — the host sends it back to your UPI app.
• If you cancel after your start time, or don't turn up, the booking is not refunded — the host kept the space for you.

Hosts

• If you can't honour a booking, cancel it as early as you can so the driver can find another space.
• When a host cancels a booking the driver already paid for, the host must send the full amount back by UPI.
• Hosts who cancel often, or who leave drivers without a space, may have their listing taken down or account suspended.

Payment and refunds

If you paid by UPI, you paid the host directly, so refunds come from the host — Parking Ease does not hold your money. After you cancel, My bookings shows the amount the host should send back to your UPI app. If it has not arrived within 2 working days, contact us with your booking code and the UPI reference; we can suspend hosts who do not refund drivers.

If you paid but the host never confirmed and the space was released, contact the host with your UPI reference to get your money back, or contact us and we will help.

If you paid the host at the space (when a booking was made without UPI payment), there is nothing to refund through Parking Ease. Ask the host for your money back; if that doesn't work, contact us — we can suspend hosts who don't treat drivers fairly.

If something goes wrong

If the space wasn't available, didn't match its listing, or you had a problem with a driver or host, contact us with your booking code and we'll look into it.