Privacy policy

What we collect

• Account details: your name, email address, phone number (if you give it) and password. Your password is stored only as a one-way encrypted hash — nobody, including us, can read it.
• Listings (hosts): the address and map location of your space, price, description, vehicle types, access instructions and contact phone.
• Bookings: which space you booked, the times, vehicle type, the vehicle number plate if you enter one, the price and the service fee.
• Location: to open the map on your city, we use the approximate location of your internet connection. If you tap “Near me”, your browser asks permission and shares your precise location so we can find spaces nearby. We use it for that search and don't store it in your account.
• Technical data: like most websites, our servers log requests (IP address, browser, pages and searches) to keep the service secure and fix problems.

How we use it

• To create your account and sign you in.
• To show spaces, take bookings, and share booking details between the driver and the host.
• To review listings and prevent fraud, abuse and fake accounts.
• To work out the service fee and keep records of bookings.
• To contact you about your bookings, listings or account.

We don't sell your information, and we don't show you third-party ads.

What other users see

• Drivers see a space's title, address, map location, price, description and amenities. Access instructions and the host's phone are shared only with drivers who have booked.
• Hosts see the name of drivers who book their space, the booking times, vehicle type and number plate.
• Reviews you write are public. They show your star rating, your comment, the date, and your first name with the first letter of your last name (for example “Dana R.”).

Services we rely on

These companies process data for us, only to run Parking Ease:

• Vercel — hosts the website.
• Render — runs our server.
• Neon — stores our database. Data is stored in the United States.
• UPI apps and your bank (Google Pay, PhonePe, Paytm, BHIM and others) — carry the payment from you to the host. That happens inside your own UPI app: we never see your UPI PIN, card or bank details. We keep only the amount, the status, and the payment reference if you type one in.
• OpenStreetMap (Nominatim and Overpass) and OpenFreeMap — receive the place you search for and the map area you view, so they can return addresses, public parking and map tiles.

If you host, we store the UPI ID and name you give us so we can pay you. We may also share information if the law requires it, or to protect people from harm or fraud.

How long we keep it

We keep your account while it's open. Booking records are kept for as long as we need them for accounting, tax and dispute purposes. Server logs are kept for a short time. If you close your account, we delete or anonymise your personal details, except what we must keep by law.

Cookies and storage

We store your sign-in session in your browser's local storage so you stay signed in. We don't use advertising or tracking cookies.

Your choices and rights

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything that's wrong.
• Ask us to delete your account and personal information.
• Withdraw permission for location at any time in your browser settings.

Contact us using the link below and we'll respond within a reasonable time.

Security

Connections to Parking Ease are encrypted (HTTPS), passwords are hashed, and access to admin tools is limited. No system is perfectly secure, so please use a password you don't use anywhere else.

Children

Parking Ease is for adults. We don't knowingly collect information from anyone under 18.

Changes

We may update this policy. The date at the top shows when it last changed.